To show our gratitude for your support and patience, we offer complimentary standard shipping on all orders across Australia—no minimum spend required.
For a detailed outline, please view our refund policy.
After we receive your return in its original condition, we’ll process your refund to your original payment method within 14 business days.
We accept exchanges for sizing issues. If you need to exchange an item for the same item in a different size, please email us at sales@lilyandrosemelbourne.com. The customer is responsible for shipping the item back to us, and standard restocking fees may apply for handling.
Products
We offer a detailed size chart for each product on its page, located under its variants. Please refer to the size guide to find the best fit for you.
While we strive to display the most accurate colors, the colors of items may appear differently depending on your screen settings. If you have any concerns, please contact our customer support for more details.
We do not currently offer custom orders, but please check our size guide and color availability on the product page. If you’re looking for something specific, feel free to contact us and we may be able to assist.
Currently, we do not offer bulk or wholesale purchases. However, for special requests, please contact our customer support team for further assistance.
