To show our gratitude for your support and patience, we offer complimentary standard shipping on all orders across Australia—no minimum spend required.

Orders typically take 8-18 business days to arrive. This time includes processing which is usually 1-3 business days, and shipping, which is 7-15 business days.

For a detailed outline, please view our refund policy.

Sale items can be returned if they arrive faulty or not as described, as required under Australian Consumer Law.

For all other reasons, sale items are not eligible for change-of-mind returns.

All non-sale items can be returned if they meet the conditions below:

• The item is unworn, unwashed, and unused
  
• All original packaging, tags, and accessories are included
  
• The return request is submitted within 14 days of delivery
  

Items that do not meet these conditions may be declined or may incur a restocking fee of AUD 9.99.

Step 1: Contact Us
To begin your return, send us an email at sales@lilyandrosemelbourne.com with your order number and a brief explanation of the return. Our team will then provide you with the return instructions and any additional details.

Step 2: Ship Your Item
Once you receive the return instructions, send the item back to the address provided. Be sure to use a trackable shipping method to ensure your return reaches us.

Step 3: Receive Your Refund
After we receive your return in its original condition, we’ll process your refund to your original payment method within 14 business days.

After we receive your return in its original condition, we’ll process your refund to your original payment method within 14 business days.

Yes, we accept exchanges. The most efficient way to get an exchange is to return your order and place a new order for whatever item you desire. 

We offer a detailed size chart for each product on its page, located under its variants. Please refer to the size guide to find the best fit for you.

While we strive to display the most accurate colors, the colors of items may appear differently depending on your screen settings. If you have any concerns, please contact our customer support for more details.

We do not currently offer custom orders, but please check our size guide and color availability on the product page. If you’re looking for something specific, feel free to contact us and we may be able to assist.

Currently, we do not offer bulk or wholesale purchases. However, for special requests, please contact our customer support team for further assistance.