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Payment policy

At Lily & Rose Melbourne, we are committed to providing a safe, transparent, and secure payment experience for all customers. This Payment Policy explains the payment methods we accept, how transactions are processed, and the steps we take to protect your financial information. By completing a purchase on our website, you agree to the terms outlined below.

1. Secure Payment Processing

We use trusted third-party payment processors that follow industry-standard security practices to ensure your payment information is handled safely. All transactions on our website are processed through encrypted and secure payment gateways, helping protect your personal and financial details.

  • Encrypted Checkout: All sensitive information is transmitted using secure SSL encryption.
  • No Card Storage: We do not store your complete credit or debit card details on our servers.
  • Fraud Prevention: Our systems automatically screen transactions to reduce unauthorized or fraudulent activity.

2. Accepted Payment Methods

Lily & Rose Melbourne currently accepts the following secure payment options:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • Meta Pay
  • Shop Pay

All payment methods available at checkout will be clearly displayed at the time of purchase.

3. Payment Authorization & Order Confirmation

  • Payment Authorization: Your payment is authorized at checkout. Orders will be processed once the payment has been successfully completed.
  • Order Confirmation: After placing an order, you will receive a confirmation email that includes your order number, purchased items, and payment details. Please retain this email for your records.

4. Currency

All prices listed on our website are displayed in AUD unless otherwise stated at checkout. Any applicable taxes or fees will be shown before the final payment step.

5. Failed or Declined Transactions

If a payment fails or is declined:

  • Please check that your card details or digital wallet information are correct.
  • Ensure sufficient funds or authorization from your bank.
  • If issues continue, contact our customer support team for assistance at sales@lilyandrosemelbourne.com

6. Refunds & Payment Reversals

Refunds are processed according to our Refund & Return Policy. Once a refund is approved:

  • Funds will be returned to the original payment method.
  • Processing times vary depending on your bank or payment provider (typically 14 business days).

For detailed information, please refer to the Refund Policy page on our website.

7. Payment Disputes

If you have concerns about a charge or believe a payment was made in error:

  • Contact us first at sales@lilyandrosemelbourne.com so we can investigate and resolve the issue promptly.
  • For unauthorized transactions, notify your bank or payment provider immediately.

8. Changes to This Payment Policy

We may update this Payment Policy periodically to meet legal, operational, or security requirements. Any changes will take effect once published on this page. Continued use of our website after updates means you accept the revised terms.

FOR MORE INFORMATION

Trade name: Lily and Rose Melbourne

Business Hours : Monday - Friday: 09:00 - 18:00

Business Mail:sales@lilyandrosemelbourne.com

Physical address: 505 Little Collins Street, Melbourne, VIC 3000, Australia